Account & game data
Deletion removes your account, profile and associated personal data that no longer needs to be retained. Game progress, coins, gems and unused benefits cannot be restored.
JOYPOT CLUB / ACCOUNT & PRIVACY
Your account.
Your choice.
Delete your Joypot Club account.
Request permanent deletion of your account and associated personal data. You can do this here, even if you no longer have the app.
HOW IT WORKS
- 01
Prepare your request
Add any account details you remember.
- 02
Send it by email
Review the draft and send it to our support team.
- 03
Verify & complete
Our team will help verify ownership and follow up on your request.
Operated by Nebula Games Pte. Ltd.
ACCOUNT DELETION
Let’s help you leave.
Use this form to prepare an email to our support team. Nothing is sent until you send the email.
Your email draft is ready.
Your request has not been sent. Send the email to support to start your request.
Open email app ↗No email app? Copy the request and send it from your webmail to the address above.
Prefer to contact us directly?support@nebulagamesg.com
BEFORE YOU REQUEST
What happens to your data?
Records we may retain
Some transaction, dispute, anti-fraud and security records may be retained where necessary or legally required. They are deleted or anonymized when the reason for retention ends.
Read our retention policyVerification & next steps
Support will help verify account ownership and explain the next steps, timing and any applicable retention. Deleting your account does not automatically refund purchases.
No longer have the app?
You can still email us. Missing account details? Share what you remember and we’ll help you identify your account.