This User Agreement (the "Agreement") is made and issued by Nebula Games Pte. Ltd. (the "Company" or "Party B") and applies to the Joypot Club game, websites, mobile pages, customer service channels and related services operated by the Company (collectively, the "Service"). Before registering, logging in, accessing or actually using the Service, users must read and fully understand this Agreement. By clicking to agree, completing registration, logging in or continuing to use the Service, the user is deemed to have accepted all terms of this Agreement.
The parties to this Agreement are as follows:
Party A (User/Consumer): a natural person who submits information and completes registration through the membership registration process, or who actually uses the Service.
Party B (Operator): Nebula Games Pte. Ltd.
Email: support@nebulagamesg.com
Telephone: +65 80282813
Address: 81 Aljunied Road #05-01, YHWH Building, Singapore 389823
Official Website: https://www.nebulagamesg.com/
Article 1 Age Restriction and Account Eligibility
The Service is available only to natural persons who are at least eighteen years old and have full civil capacity. Persons under eighteen years old, or persons without full civil capacity, may not register an account, log in, top up, participate in activities or otherwise use the Service.
By registering, logging in or continuing to use the Service, Party A confirms that Party A is at least eighteen years old and has the independent capacity to enter into and perform this Agreement. Party B may, where necessary for compliance, risk control, payment security or account security, require Party A to provide necessary materials for age, identity or eligibility verification.
If Party B discovers, or has reasonable grounds to believe, that an account is registered, controlled or used by a minor or by a person without full civil capacity, Party B has the right to suspend or terminate services for that account, restrict top-ups and activity participation, freeze relevant rights and interests, and handle completed top-ups, refunds or account data in accordance with applicable laws, platform rules and verification results.
Article 2 Scope of Agreement and Service Characteristics
Party B provides Party A with online game, account, top-up, activity, customer service and other services related to Joypot Club. Unless mandatory legal provisions require otherwise, the rights and obligations arising from the Service shall be governed by this Agreement.
The Service is for entertainment only and does not constitute real-money gambling, lottery, gaming, betting or any form of gambling service contract. Party A may not, by reason of game results, rankings, activities, virtual rewards or other service performance, require Party B to provide cash, cash equivalents or any benefit freely convertible into real-world monetary value.
Party A understands that online game experience may be affected by cross-border network transmission, network service quality, device performance, system maintenance, third-party services and other objective factors, and may involve latency, disconnection, display differences or temporary unavailability.
Party B does not guarantee that Party A will obtain any specific game result, reward result or experience effect. Game processes and results may be affected by system rules, network conditions, device environment, Party A's operation and other factors.
Article 3 Agreement Contents
The following contents constitute an integral part of this Agreement and have the same legal effect as the main text of this Agreement:
(1) Announcements, activity rules, system notices, service descriptions and supplementary terms published by Party B through the official website, client, login page, activity page, purchase page or other official channels.
(2) Charging methods, product prices, redemption rules, game rules, management rules and customer service handling rules published by Party B.
(3) Specific rules that Party A must separately confirm before using particular functions, activities, products or services.
Article 4 Definitions
(1) Online game means an online game service used by Party A on a computer, smart device or other digital terminal by connecting to Party B's server through the Internet, excluding standalone or local area network services that can operate independently without connecting to Party B's server.
(2) Game website means the website, mobile page and related entry points established, operated, designated or authorized by Party B for providing the Service.
(3) Management rules mean service rules formulated and published by Party B to maintain game order, activity fairness, account security, transaction security and user rights and interests.
(4) Game points, virtual currency and virtual items mean digital rights and interests obtained or purchased by Party A lawfully within the Service and usable only within the scope of the Service. Such rights and interests constitute only a limited, revocable, non-transferable and non-sublicensable license granted by Party B for Party A to use within the Service according to the rules, and do not have the attributes of legal tender, electronic money, financial products, stored-value instruments, prepaid instruments or withdrawable assets.
(5) Plug-ins mean programs, scripts, tools or services not provided by Party B that are intended to affect, interfere with, modify, damage or bypass Party B's online game programs, data, rules or fairness mechanisms.
(6) Personal information means information recorded electronically or otherwise that can identify a specific natural person alone or in combination with other information, or reflect the activities of a specific natural person, including contact information, login records, top-up records, device information and game behavior records.
(7) Intellectual property means copyrights, trademarks, patents, trade secrets and other rights legally owned or licensed by Party B in connection with the Service, including game screens, music, programs, text, brand marks and materials.
Article 5 Service Scope
The game service under this Agreement refers to the Joypot Club related service available to Party A after Party A connects to Party B's designated servers through the Internet. Internet access services separately applied for by Party A from network service providers, as well as equipment, systems, data traffic and other hardware environments required to use the Service, are not within the scope of services provided by Party B.
Article 6 Game Login
Party A shall submit information required for registration, login or use of the Service according to the prompts on the game website or client. Such information will be used for identity recognition, account security, service provision, customer service handling, transaction verification, activity participation and lawful compliance purposes.
Party A shall ensure that submitted information is true, accurate and complete. If the information changes or contains errors, Party A shall update it promptly or notify Party B for assistance. If Party A's incorrect, missing or outdated information prevents Party B from contacting Party A, verifying identity or providing part of the Service, Party B may suspend progress inquiry, log inquiry or related services until Party A completes valid verification or updates the information, unless Party A can prove Party A is a party to this Agreement.
Article 7 Right to Terminate the Agreement
Within seven days from the date Party A begins using the game service, Party A may notify Party B in writing or by an online method accepted by Party B to terminate this Agreement without giving any reason or bearing additional costs.
If Party A terminates the Agreement under the preceding paragraph, Party A may apply for a refund of points or fees purchased from Party B that have not yet been used. Portions that have been used, consumed, redeemed, transferred or for which corresponding service costs have been incurred shall be handled in accordance with Party B's published rules and applicable laws.
Except as otherwise required by applicable laws, platform rules or specific rules published by Party B, game points, virtual currency, virtual items or other digital rights and interests purchased by Party A and delivered to the account are generally final transactions. Party A may not request Party B to provide refunds, cash conversion or other compensation solely due to game results, personal preference, account handling, changes in virtual item value or discontinuation of use of the Service.
Article 8 Charging Methods
If Party A needs to purchase points, products, packages, services or other paid content within the Service, Party B shall clearly disclose the payment method, product content, price, validity period, restrictions and important notices on the official website, game login page, purchase page or client.
If Party B adjusts prices, rates or charging methods, Party B shall make an advance announcement on the official website homepage, game login page or purchase page. If Party A provided valid contact details at registration, Party B may send notices through such contact details.
Article 9 Information to Be Disclosed in the Game
Party B shall disclose important matters relating to user rights and interests in appropriate locations on the game website, client, login page, purchase page, in-game interface or other proper places, including but not limited to:
(1) Party B's name, contact details, customer service channels and complaint handling methods.
(2) Service content, charging methods, paid items, redemption rules, usage periods and important restrictions.
(3) Contents, prizes, acquisition methods and risk notices for draws, activities or promotions. If chance-based results are involved, it shall be indicated that participation in activities or purchase of products does not guarantee obtaining any specific item or result.
(4) Customer service contact details, complaint channels, handling procedures and reasonable handling time limits.
Article 10 Account and Password Use
The account, password, verification code and other login credentials obtained by Party A after registration are for Party A's own use only. Party A may change the password through mechanisms provided by Party B. Party B's staff, including customer service personnel and game administrators, will not proactively request Party A's account password.
After termination of this Agreement, Party B will retain account data and electronic records in accordance with applicable laws, regulatory requirements and reasonable business needs. When the retention period expires and there is no further need to retain such data, Party B may delete or anonymize the relevant data.
If Party A has not logged in for a long time, has not renewed the service or has not updated necessary information, Party B may handle the account and related data in accordance with announcements or management rules. Where laws and regulations provide otherwise, such provisions shall prevail.
Party A shall properly safeguard account, password, verification code and device security. Party A shall bear corresponding responsibility for account theft, asset loss or data abnormalities caused by Party A's disclosure, lending or transfer of account passwords or improper operations. If Party A discovers any account abnormality, Party A shall immediately notify Party B, and Party B will take necessary measures such as freezing, loss reporting and verification according to the circumstances.
Article 11 Notice and Handling of Illegal Account or Password Use
If either party discovers that an account, password or other login credential may have been used illegally, that party shall promptly notify the other party. After verification, Party B may suspend use of the relevant account or password and provide Party A with methods for re-verification, recovery or reset.
Party B may notify relevant third parties to explain the circumstances through official website announcements, SMS, email, in-site messages, push notifications or other agreed methods. If the third party fails to explain or prove its rights within seven days after notice, Party B may restore Party A's relevant electronic records or take reasonable handling measures such as equivalent compensation based on verification results.
If Party B has provided free security equipment or security functions and Party A fails to use them, or if the loss is caused by Party A, Party B shall not be responsible for restoration or compensation to the extent permitted by law.
If a third party objects to Party B's handling result, the third party may seek resolution through legal channels. During the period in which Party B restricts Party A's or a third party's right of use, Party B will not charge the restricted party for the relevant period. If Party A makes a false report and damages Party B's or a third party's rights and interests, Party A shall bear corresponding legal liability.
Article 13 Game Log Retention and Inquiry
Party B will retain Party A's personal game logs in accordance with applicable laws and regulations, regulatory requirements and reasonable business needs, for Party A to query, verify and handle disputes lawfully.
Party A may apply to query personal game logs through written application, online application or Party B's customer service channels. After receiving a valid application and completing necessary verification, Party B shall provide data within the queryable scope within a reasonable period through storage media, written documents, email or online methods.
Article 14 Personal Information and Electronic Records
Electronic records formed within the Service shall be managed by Party B according to service rules, system records and applicable laws. Party A may lawfully query, correct, delete or complain about account-related records within the Service, but may not transfer, sell, redeem for cash or otherwise monetize such records outside the scope of the Service.
Party A may initiate an account deletion request through the “Delete Account” function in the in-game Settings panel. To prevent accidental requests or account misuse, Party B may require necessary identity verification and a second confirmation. Once the request takes effect, Party B will disable further use of the account and delete or anonymize personal information associated with the account, except to the extent retention is required by laws, regulatory requirements, platform rules, payment or refund handling, dispute resolution, anti-fraud measures, security audits or other lawful obligations. Data that must be retained will be deleted or anonymized after the applicable retention period expires.
Party B will protect Party A's personal information according to the Privacy Policy and applicable laws, and take reasonable security measures to prevent unauthorized access, leakage, alteration or destruction.
Article 15 Information Disclosure
Party B shall publish server connection status, supported user capacity, online user count and other information relating to service availability in appropriate locations on the game website or client, and update such information according to actual service status.
For important matters involving major maintenance, service interruption, rule adjustment, activity changes or user rights and interests, Party B shall notify Party A through the official website, in-game announcements, login page, in-site messages, email, SMS or other appropriate methods.
Article 16 Connection Quality
If Party B needs to suspend all or part of the Service for system maintenance, software or hardware maintenance, version updates or necessary security handling, Party B shall make an advance announcement on the official website homepage, game login page or purchase page. Temporary, emergency or non-attributable suspensions are not subject to the advance announcement requirement.
If Party A is unable to connect to or use the Service due to reasons attributable to Party B, Party B shall repair the issue as soon as possible. If Party A incurs game fees or has game items deducted during the period of service unavailability, Party B shall refund or restore them. If restoration is impossible, reasonable compensation shall be provided.
Article 17 Limitation of Liability
When providing the Service, Party B shall maintain its computer system in accordance with this Agreement and maintain a reasonable security level under existing technical conditions and professional standards.
If the computer system or electronic records are damaged, malfunction or become abnormal, Party B shall take appropriate measures and respond promptly. If Party B breaches the foregoing obligations, or if Party A suffers damage due to a game program vulnerability, Party B shall bear corresponding liability according to law. If Party B can prove absence of fault, liability may be reduced according to law.
During system repair, if the Service cannot be provided normally, Party B will not charge Party A fees for the period during which the Service is unavailable. Party B is not obligated to resolve disputes arising from account sharing, purchase of points by others, third-party transactions, third-party platforms or disputes between Party A and others, but may assist in verifying system records within a reasonable scope.
Article 18 Management Rules
Party B shall formulate reasonable and fair management rules to maintain game order, service security and a fair environment. Party A shall comply with the management rules published by Party B when using the Service.
Amendments to management rules shall follow the procedures for amendments to this Agreement. If management rules violate mandatory provisions of laws and regulations, or unreasonably deprive or restrict Party A's principal rights under this Agreement, such rules shall be invalid or inapplicable. However, necessary measures taken by Party B for intellectual property protection, security handling or violation handling procedures are excluded.
Article 19 Intellectual Property Protection
Party B owns complete intellectual property rights or lawful rights of use in game programs, screen designs, background music, brand marks, text content and other service elements, and such rights are protected by law.
When using the Service, Party A obtains only a limited right to use the Service according to this Agreement. Party A may not copy, tamper with, reverse engineer, decompile, crack, misappropriate, commercially use, disseminate, distribute, display, sell or adapt Party B's game programs, screens, brand marks or related materials, nor commit any other acts infringing Party B's copyrights, trademarks, patents or trade secrets.
Party A may notify Party B if Party A discovers third-party infringement of Party B's intellectual property rights. If Party A violates this Article, Party B has the right to immediately terminate this Agreement, freeze Party A's account and require Party A to bear compensation liability. In serious cases, Party B may report to competent authorities and pursue administrative or criminal liability according to law.
Article 20 Handling Violations of Management Rules
Unless otherwise agreed in this Agreement, if Party A violates game service management rules and there is sufficient evidence, Party B shall publish the relevant rules on the official website homepage, game login page, purchase page or in-game announcement, and may notify Party A through Party A's reserved contact details.
For Party A's first violation of management rules, Party B may notify Party A to make corrections within a specified period. If Party A fails to correct after notice or repeats the same violation, Party B may restrict Party A's game usage rights according to the management rules. The period of a single restriction shall be proportionate to the violation and reasonable.
Article 21 Complaint Right
If Party A is dissatisfied with connection quality, game management, payment handling, customer service handling or other service quality, or objects to Party B's handling under management rules, Party A may file a complaint with Party B's customer service center within seven days after receiving the notice, or submit it by email or in writing.
Party B shall reply within a reasonable period after receiving the complaint, and publish the customer service telephone number, email address, other contact details and complaint channels on the official website or in the management rules.
Article 22 Amendment of Agreement
If Party B amends this Agreement, Party B shall announce the amendment on the official website homepage, game login page or purchase page, and may notify Party A through Party A's registered contact details.
If Party B fails to make announcement or notification according to law, the relevant amendment shall not take effect against Party A. If Party A continues using the Service after notice is delivered and raises no objection, Party A shall be deemed to have accepted the amendment. If Party A disagrees with the amendment, Party A may terminate the Service according to this Agreement.
Article 23 Termination of Agreement and Refund
Party A may notify Party B at any time to terminate this Agreement. Party B may agree that if Party A has not logged in or used the Service for more than one year, Party B shall first notify Party A to log in within a certain period; if Party A fails to log in within that period, Party B may terminate the Agreement.
If Party A commits serious acts such as maliciously attacking or damaging Party B's system, exploiting vulnerabilities or plug-ins to undermine game fairness, impersonating or stealing another person's account, committing fraud, money laundering or illegal transactions, or repeatedly violating management rules for the same reason and failing to correct after notice, Party B may immediately terminate this Agreement and notify Party A through Party A's registered contact details.
Upon termination of the Agreement, Party B may deduct necessary fees according to law and refund unused points or game fees within a reasonable period. Portions already used, consumed, redeemed or causing losses due to Party A's violation shall be handled according to the rules and laws.
Article 24 Cessation of Operation
If Party B ceases operation of the game service, Party B shall announce it on the official website homepage, game login page or purchase page, and notify Party A through Party A's registered contact details. If cessation of operation results in termination of this Agreement, Party B shall handle unused fees, points or rights and interests according to applicable laws and announcement rules.
Article 25 Notice Delivery
Party A agrees that notices sent by Party B to Party A's registered or reserved contact details shall be deemed validly delivered. Party A shall promptly notify Party B to update contact details if they change.
Notices sent by Party B to Party A's registered email, mobile number, in-site message account or other reserved contact details shall be deemed delivered after they enter the relevant system or server or are reasonably sent. Party B shall not be liable for damages arising from failure of delivery caused by Party A's intentional act or negligence in not updating contact details, refusing receipt, blocking messages or other reasons.
Article 26 Minors Prohibited From Use and Handling of Accidental Collection
The Service is not available to minors. Party B will not proactively provide registration, login, top-up, draw, activity participation or other game services to minors, nor conduct marketing or promotion targeting minors.
If Party B discovers that a minor has mistakenly registered, logged in or used the Service due to operation by another person, Party B may immediately take measures including account restriction, service cessation, top-up restriction, activity participation restriction, data deletion or anonymization. Guardians or other lawful rights holders may submit supporting materials through the contact details published in this Agreement and apply for handling. After necessary verification, Party B will handle the relevant account, personal information, top-up records and refund matters according to applicable laws and platform rules.
Article 27 Force Majeure
If earthquakes, typhoons, floods, fires, wars, strikes, government actions, changes in laws and policies, cyberattacks, third-party service interruptions, basic telecommunications failures or other unforeseeable, unavoidable and insurmountable events cause this Agreement to become incapable of continued performance, either party may terminate this Agreement.
If force majeure causes the Service to become unavailable, Party B shall refund Party A's unused game fees according to actual circumstances. Both parties shall not be liable to each other for other losses caused by force majeure, unless otherwise provided by law.
Article 28 Governing Law
The formation, effectiveness, performance, interpretation and dispute resolution of this Agreement shall be governed by the laws of Malaysia. Mandatory consumer protection rules, if otherwise applicable, shall prevail.
Article 29 Jurisdiction
The parties agree that any dispute arising out of or in connection with this Agreement shall first be resolved through friendly consultation. If consultation fails, either party may submit the dispute to the competent courts of Malaysia for final adjudication.
Article 30 Top-Up Refunds and Malicious Refund Handling
When Party A applies for a refund of paid game top-up amounts, Party B may deduct corresponding game assets from Party A's game account according to the actual value of game assets obtained by Party A through top-up, including but not limited to virtual currency, virtual items, game services and other intangible rights and interests.
If Party A has used, consumed or transferred part of the game assets obtained through top-up and the existing assets are insufficient to offset the refund amount, the relevant asset balance in Party A's account may be recorded as a negative balance after the refund is completed. Party B has the right to restrict Party A's use of game services related to asset consumption until the negative balance is offset or handled.
If Party A submits multiple game top-up refund applications within thirty calendar days, and the number of valid refund applications approved upon review reaches or exceeds three, it may be deemed a malicious refund. Party B has the right to take measures including account restriction, asset freezing, temporary suspension or permanent suspension depending on the circumstances. If Party B suffers losses as a result, Party B has the right to recover such losses from Party A.
Article 31 Opposition to Cash Transactions of Game Assets
Party B expressly does not provide any service for converting Party A's game assets into cash, and does not acknowledge, guarantee or support any cash transactions of game assets conducted between third parties or players.
Party A may not conduct cash transactions of game assets with other players or third parties in any form outside the scope of Party B's game service. Party B shall not be liable for compensation for property losses, account security risks or other damages suffered by Party A due to such transactions, and has the right to take corresponding account handling measures depending on the circumstances.
Article 32 Other Provisions
Matters not covered by this Agreement may be addressed by the parties through supplementary agreements. Supplementary agreements shall have the same legal effect as this Agreement.
This Agreement takes effect from the date Party A completes registration and clicks "Agree", and is legally binding on both Party A and Party B. Party B shall publish the full text of this Agreement in a prominent location on the official website and game client to protect Party A's right of access. Amendments to this Agreement shall be handled according to Article 22.